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We can OEM ODM any vibration reduction product, whether passive or active damping, so please fell free to contact with us if you have any interests.

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During the warranty period, we will provide you with the following services:

Free repair: For failures caused by manufacturing defects or material problems, we will provide free repair services.

Free replacement parts: If replacement parts are required, we will provide original parts free of charge.

Technical support: Our technical support team will assist you via phone, email or online chat.

If you believe your Active Vibration Isolation Platform product has a quality issue, please follow the steps below to initiate the warranty process:

1. Contact our customer support team and provide proof of purchase and product serial number.

2. Describe the problem you are experiencing and provide relevant photos or videos to help us diagnose the problem faster.

3. Depending on the specific situation, we will arrange for repairs, replace parts, or provide further guidance.

Our active vibration isolation platform products come with a standard  [X] year limited warranty . The warranty period begins on the date of purchase and covers manufacturing defects and material issues. Please note that the warranty does not cover damage caused by misuse, accidental damage, or unauthorized repairs.

During the warranty period, if the product needs to be sent back to us for repair or replacement parts, we will bear the round-trip shipping costs. Please make sure to use our specified shipping method and address to avoid unnecessary delays or expenses.

The following situations are generally not covered by the warranty:

Man-made damage: such as falling, collision or other physical damage. 
Improper use: Damage caused by not following the instructions in the product manual.
Unauthorized repair: Repair or modification by technicians not authorized by us. 
Natural wear and tear: Normal wear and aging caused by normal use.

If you need more information please contact us

Get In Touch
Email us

sales@activeisolators.com

Address

Jiefangdonglu,NC, JX, CN

Call Us

+86 (791)-8822-44-26